About Us

 

 

Dr. Heather Wilkins graduated from Barts and The London School of Medicine and Dentistry in 2010. Prior to this she completed a BSc. in Biomedical Sciences with First Class Honours.

After university Heather moved to Bury St. Edmunds and completed her foundation year placements at West Suffolk Hospital and Addenbrookes Hospital, before later working as a G.P. registrar.

In 2015 she left the N.H.S. to work in the private medical sector and achieve a better work-life balance, and in 2017 she opened her aesthetics business specialising in natural looking treatments.

Keen to develop her skills she has completed multiple aesthetics courses including advanced botox & fillers, lip enhancement, chemical peels, skinboosters, polynucleotides, fat dissolving, and most recently fibroblast/plasma pen training. She also offers premium skincare, medical grade patches and supplements to enhance results and provide a ‘no needle’ alternative.

She now has her own award winning aesthetics clinic in Downham Market. Focused on providing a holistic approach to your treatment journey, and involved with Feel Good Norfolk combining her passion for wellness and aesthetics, she has designed her clinic keeping in mind the experience she would wish to have as a client. This includes a discrete service, no posting of client photos online, cooling off period before treatment and allowing plenty of time for appointments.

“Since COVID there has been a dramatic increase in preventative medicine, rather than treating the resulting illness, as well as recognising the importance of self care. Self care is no longer a luxury, it is an essential.

Beauty is more than skin deep, its how we feel in ourselves. In a busy fast paced world, taking time for self care is increasingly important. A subtle tweak is often all that is needed to help enhance what you already have. Topical skincare can only do so much and sometimes a carefully chosen aesthetics treatment can save you a lot of time and money in the long run. A combination of injectables, topicals, skincare and supplements may be needed, everyone is different and together we can make a treatment plan for you”.

She has recently partnered with Prepaere as a campaign ambassador to provide vital screening and support for mental health in aesthetics, and is also recognised by the LGBTQ+ directory as a safe space.

We are registered with Save Face, the professional standards authority as a Platinum clinic Angel Aesthetics - Save Face

She has also recently had her first article published online with Save Face- Click here to access

Information

• All patients are required to provide contact details; including telephone and email in order to secure an appointment.

• All clients will complete a medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.

• All information will be treated as confidential and protected in accordance with Data Protection legislation

• Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.

• You may choose to remove yourself from our mailing list at any time, by instructing us to unsubscribe.

  • We reserve the right to decline treatment if we do not feel it is clinically appropriate or indicated, or where we feel we cannot meet your aesthetic needs.

COVID

We are continuing temperature screening, hand gel, longer appointments to allow for additional cleaning and single client appointments to help reduce the risk of COVID. Please do not attend if you have symptoms suggestive of COVID or recent infection.

Appointments

• Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.

• If you do not attend a booked appointment, and fail to advise us in advance, a £50 non-refundable booking fee may be charged to make another appointment.

• Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please contact us to discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections. Filler cannot be administered within 2 weeks of COVID infection or vaccination.

• Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.

• New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement, treatment is not provided on the first visit.

 

Children

We do not treat children or young adults under the age of 18

Please do not bring children to the clinic. 

Children will not be allowed to accompany you into the treatment room.

 

Payment

 Patients will receive one free of charge consultation; subsequent consultations may be subject to a (£50) fee. 

 You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

The clinic accepts cash, or major debit and credit cards and BACS.

A 50% deposit will be taken for some treatments and in some circumstances.

Payment in full is required before treatment, or courses of treatment, can proceed.

 

Refunds & fees

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

• consultation and assessment 

• provision of information and advice 

• safe treatment with evidence based products

• follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.  

 

Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website, Google or via the Save Face website.

 

Complaints

If you have a complaint please inform us as soon as possible (within 2 months of treatment). An appointment will be made for you to be seen with our Company Director. A copy of our Complaints Policy is available on request.  

 

We are a member of the Aesthetics Complications Expert Group