About Us
Meet Dr. Heather Wilkins
Doctor. Aesthetic practitioner. Founder of Angel Aesthetics.
I'm Heather, and I founded Angel Aesthetics in 2017. My clinic has a strong focus on natural-looking aesthetic treatments, careful treatment planning, use of premium products, ethical practice and patient-centered care.
As the sole practitioner, I personally carry out every consultation, treatment and review. This means you will always see me throughout your treatment journey, giving you continuity of care and allowing me to get to know you, your concerns and your individual goals.
My approach is patient-focused. I take the time to understand what you want to achieve, explain your options clearly and only recommend treatment where I believe it is appropriate.
My medical background
I graduated from Barts and The London School of Medicine and Dentistry in 2010, having previously completed a BSc in Biomedical Sciences with First Class Honours. I completed my foundation training at West Suffolk Hospital and Addenbrooke's Hospital before progressing into General Practice training. In 2015 I moved from the NHS into private medical practice for a better work-life balance, and in 2017 I began working part-time in aesthetics.
I now run my own multi award winning clinic in Downham Market, Norfolk, combining my passion for wellness and aesthetics as well as continuing the work part-time in the private medical sector. I strive to provide the experience I would wish to have, including a discreet service, no client photographs shared online, unhurried appointments, written information and a cooling off period before treatment.
Safety is at the heart of everything I do. Angel Aesthetics is registered with Save Face, a voluntary professional standards authority, and is recognised as a Platinum Save Face accredited clinic. Angel Aesthetics - Save Face
Angel Aesthetics is also verified with the Consulting Room
ESSENTIAL INFORMATION
NEW CLIENTS
All new clients are required to provide contact details; including telephone and email, in order to secure a consultation.
All new clients will be required to discuss their medical history, including medications and any other planned treatments at their first appointment. This is necessary to inform the consultation and treatment planning process. This will be a face to face appointment and we do not offer telephone, video consultations or remote prescribing.
New patients are seen for a free ‘no obligation’ consultation and assessment before any treatment can proceed. Treatment is not provided on the first visit for new clients, in keeping with GMC Good Medical Practice guidelines, except for exceptional situations agreed in advance. We are also under no obligation to provide treatment if we do not feel this is appropriate.
All information will be treated as confidential (unless there are safeguarding concerns that you or others are at risk) and protected in accordance with Data Protection legislation. Patient information will not be shared with third parties without written permission (excluding safeguarding concerns) and you will not receive unsolicited information from us. You may choose to remove yourself from our mailing list at any time, by asking to unsubscribe.
If you have not had treatment with us in the last 12 months you will require a consultation before treatment can be resumed.
We reserve the right to decline treatment if we do not feel it is clinically appropriate or indicated, or where we feel we cannot meet your aesthetic needs. This may also include where the area of concern is classed as ‘medical’ rather than ‘aesthetic’.
COVID / INFECTION CONTROL
We are continuing temperature screening, hand gel, longer appointments to allow for additional cleaning and single client appointments to help reduce the risk of COVID and other infections.
Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please contact us to discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or localised skin injuries or infections. We reserve the right to decline treatment if you appear clinically unwell on arrival.
APPOINTMENTS
Please provide as much notice as possible if you need to cancel or reschedule your appointment so that we may make best use of our appointment diary.
If you do not attend a booked appointment and fail to advise us in advance, a £50 non-refundable fee may be charged to make another appointment. Late attendance (15 minutes after appointment time) may require a new booking. This is for safety reasons as we will not rush treatment or delay other bookings.
Routine review appointments & top ups at 2-3 weeks are offered with Botulinum Toxin as a courtesy. Top up treatment outside of this time without prior agreement may incur a charge.
CHILDREN & DEPENDENTS
We do not treat children or young adults under the age of 18.
Children & dependents will not be allowed to accompany you into clinic unless agreed in advance and in exceptional circumstances. Attending with a child or dependent without prior agreement may require your appointment to be rescheduled and this may incur a charge.
DEPOSITS & PAYMENT
Patients will receive one free of charge consultation; subsequent consultations may be subject to a (£50) fee (e.g. non attendance without notice).
You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
The clinic accepts cash, major debit and credit cards via Square payment link and BACS.
A 50% non refundable deposit is required to secure your booking, allow us to arrange your products and paperwork.
Payment in full is required before any treatment, or course of treatment, can proceed. Treatment must be commenced within 12 months of payment.
REFUNDS & FEES
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
• consultation and assessment
• provision of information and advice
• safe treatment with evidence based products
• follow up appointments and aftercare advice and support as appropriate
Please be mindful that there are multiple unseen costs within this business, such as insurance, clinical waste, membership to relevant bodies, and the price is not purely based on the cost of the product.
Whilst we strive to provide excellent service; factual, honest and ethical advice, safe treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
FEEDBACK
Any feedback is much appreciated and is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website, Google or via the Save Face and Consulting Room websites.
MUTUAL RESPECT & BEHAVIOUR
Your safety is our priority. If we feel that treatment may pose a potential risk to a stable pre-existing condition we reserve the right to decline to proceed. This decision is made in the interest of your health and wellbeing and is final.
While this may not always align with your expectations, please be assured that our decisions are made with careful professional judgement, considering your overall health and the bigger picture - not solely individual factors such as medication contraindications.
Our team’s safety and wellbeing are equally important. We are committed to maintaining a safe, respectful, and professional environment for all. We ask that all clients treat us with the same courtesy and respect they would expect in return. We do not tolerate any form of disrespectful, aggressive, or inappropriate behaviour. This includes, but is not limited to, abusive language, harassment, intimidation, discrimination, or attending under the influence of drugs or alcohol.
We reserve the right to refuse or discontinue treatment at any time if a client’s behaviour is deemed inappropriate. In such cases, any deposits or payments made will not be refunded.
Any threatening, intimidating, or bullying behaviour - whether in person, over the phone, by form of communication, via social media or Google reviews etc. will be taken seriously and may be reported to the police.
To help ensure the safety and wellbeing of both clients and staff, appointments may be ambient audio recorded using Plaud. Any recordings are treated as strictly confidential, stored securely, and accessed only if needed for safety, security, or legal purposes. They are never shared with third parties unless we are legally required to do so. Recordings are retained only for as long as necessary in line with our data protection obligations and are then securely deleted. For more information about how we process and protect your personal data, please see our Privacy Policy.
COMPLAINTS
If you have a complaint please inform us as soon as possible (within 2 months of treatment). An appointment will be made for you to discuss this further. A copy of our Complaints Policy is available on request.
We are a member of the Aesthetics Complications Expert Group.
